Working with people (basic leadership training)

How can I tackle the situation better? Why do I react like that? All new managers who strive to do things well often question themselves. This training programme teaches you all the tools that will enable you to analyse your style of leadership, communication or conflict resolution and help you to distinguish the positive aspects of leadership from the pitfalls. Tips for self improvement are included along the way and you are continuously given the chance to put the theory into practice with the aid of familiar examples and shared experience.

Dan Steer is training consultant at Kluwer. Following completion of his philosophy degree in England, Dan worked as a project manager in a European marketing agency delivering branding solutions for multinationals such as Vodafone, Philips, Unilever and Sony. Since relocating to Belgium, he has spent the last 6 years as Training and Development Manager for 2 large international IT service companies, implementing people development strategy. Today, Dan’s activities include training consultancy, personal coaching and delivery of training on a variety of subjects including communication and management skills and personal effectiveness.

Motivation is the key

• if they don’t know what you expect of them.

• if they know what they have to do, but they (still) can't do it.

• if they know what they have to do and they are also capable of doing it, but they don’t get the chance to do it.

This is why motivation is a key throughout the four-day training programme.

Day 1

• Knowing the fundamental rights of each employee well

• Creating clarity through good job descriptions and competence profiles

• Applying the 20/80 rule

Day 2

• The difference between leadership and management

• Situational leadership and personal leadership style

With a focus on:

• Coaching, delegating and persuading

• Communicating and interactive listening

Day 3

• Carrying out performance interviews

• Using evaluation criteria

• Avoiding fundamental evaluation mistakes

• Applying the golden assertiveness formula

• Getting assertiveness techniques under the belt and applying them

Day 4

• Initiating processes of change

• Coping with resistance and change

• Making a team out of a group and getting the best out of it

• Undertaking a fast and efficient team audit

• Communicating better as a leader

• Resolving conflicts on the work floor

• Dissolving myths about conflicts

Dan Steer is training consultant at Kluwer. Following completion of his philosophy degree in England, Dan worked as a project manager in a European marketing agency delivering branding solutions for multinationals such as Vodafone, Philips, Unilever and Sony. Since relocating to Belgium, he has spent the last 6 years as Training and Development Manager for 2 large international IT service companies, implementing people development strategy. Today, Dan's activities include training consultancy, personal coaching and delivery of training on a variety of subjects including communication and management skills and personal effectiveness.

The trainers' expertise scored 9/10

• new managers who are preparing for a position of leadership

• managers who require a framework that will enable them to be more conscious about providing leadership

• managers from the business world, the non-profit sector or public services who work in both small and large organisations

Yourself

• Getting to know your own leadership style.

• Consolidating your strong points and improving your weaker areas.

• Understanding leadership models and implementing them in order to improve how you work with people.

You and your individual employees

• Better assessing the performance of your employees.

• Steering people through discussing less successful achievements.

• Resolving conflicts and settling differences constructively.

• Helping your employees to flourish.

• Guiding and taking care of less effective employees.

You and your team

• Forging a selection of individual employees into a team.

• Making your team more creative and more effective.

• Delegating effectively to your team.

1. A basic training programme geared towards new managers. You learn the theoretical framework of providing good leadership, whilst largely working on practical case studies.

2. Over a period of 4 days, you are given the opportunity to take a good look at yourself, your relationship with your individual employees and your relationship with your team. Following the training programme, you will have a more conscious approach to providing leadership and you will also react with more self-confidence in difficult situations.

3. ‘Working with people’ provides an ideal arena within which you can address your problems together with the other participants and the trainer. You also have the opportunity to exchange experiences, discuss, learn and pick up new ideas that you can put into practice for yourself.

Charmaine Tumalad, Project Manager, ABN Amro Bank

Florent-Hubert Brierre, , Cochlear Technology Centre

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1 940 euro excl. 21 % VAT

Training subsidised by kmo-portefeuille.